Last updated: January 10, 2026
Please see our California Notice at Collection below for a high-level overview of our privacy practices.
Our Commitment to Your Privacy
PetAccess Inc. (“PetAccess“, “we“, “us” or “our“) is committed to protecting the privacy and security of your Personal Information (defined below).
PetAccess is an online marketplace that allows licensed veterinarians (“Vets“) to provide veterinary telemedicine consultations to owners (“Clients“) of pets, service animals and farm and ranch animals (referred to as “Pets“). Both Vets and Clients will be referred to as “user“, “you” or “your” throughout this Privacy Policy.
This Privacy Policy describes how PetAccess may collect, use and disclose your Personal Information. It applies to any Personal Information that is collected by us, whether it is collected in person, over the telephone, in writing, electronically via email messages that link to this Privacy Policy, or via your use of our website, mobile applications or social media pages (each referred to as a “Site“) on which this Privacy Policy appears.
For the purpose of this Privacy Policy, “Personal Information” (also referred to as “Personally Identifiable Information” or “Personal Data” in some jurisdictions) means any information about an identifiable individual, in accordance with applicable privacy and data protection laws. Aggregated or anonymous information that does not (directly or indirectly) identify an individual is not considered to be Personal Information.
By using the Site or otherwise providing us with your Personal Information, you consent to our collection, use and disclosure of your Personal Information in accordance with the terms of this Privacy Policy and other notices provided at the time of collection of your Personal Information. This Privacy Policy should be read together with our Terms of Use. If you do not agree with this Privacy Policy or our Terms of Use, please do not use our Site.
We encourage you to read this Privacy Policy carefully and to review any updates that may be made from time to time, as explained below under “Changes to this Privacy Policy.” Your continued use of the Site or provision of Personal Information to us after changes are posted signifies your consent to the revised Privacy Policy.
What Information Do We Collect?
Personal Information You Voluntarily Provide
We collect Personal Information that you voluntarily provide to us to use our services or interact with us.
Information We Collect From Clients
When Clients register for an account on our Site, we collect:
- First and last names
- Residential address
- Email address(es)
- Mobile phone number(s)
- Details about your Pet
Information We Collect From Vets
When Vets subscribe to our services and post listings on our Site, we collect:
- First and last names
- Veterinary licence information
- Veterinary clinic information
- Business mailing address
- Business website address
- Business email address(es)
- Business phone number(s)
- Mobile phone number
- Banking information for deposit of consultation fees
Consultation Audio/Video Recordings and Transcripts
When you participate in virtual veterinary care through PetAccess, whether as a Client or a Vet, you acknowledge and consent that we record audio and video and generate transcripts of consultations.
These recordings and transcripts may include Personal Information you voluntarily share and are used to:
- Generate medical records for Pets
- Verify user identities
- Ensure Pets are on-camera
- Aggregate and analyze data
- Support reporting, analytics, and service improvements
- Support teletriage, telehealth, telemedicine, and online care
By using our services, you expressly consent to such recording and transcription.
Additional Personal Information We May Collect
Customer Service
Information you provide when contacting support, including chat interactions, which may be recorded.
Marketing Communications
Contact information provided for marketing communications or email correspondence.
Payment Information
- Clients: PetAccess does not store payment information. Payments are processed by Stripe under Stripe’s privacy policies.
- Vets: You authorize PetAccess to share required business and transaction information with Stripe for payment processing.
Personal Information We Obtain From Other Sources
- Social Media Platforms (e.g., LinkedIn, Facebook, Instagram, YouTube)
- Third-Party Logins (e.g., Google, Apple, Facebook), subject to the third party’s privacy settings and policies
Technical Information Collected by Automated Means
- Log files
- Device identifiers (including IP address)
- Cookies and similar technologies
- Analytics and measurement tools
- Google Analytics and Google Ads
- Advertising cookies
- Web beacons
- Geo-location data (when enabled)
You may manage cookies and tracking preferences as described under “Your Privacy Preferences.”
How We Use Your Information
PetAccess uses Personal Information to:
- Create and manage accounts
- Match Clients with Vets
- Process billing and payments
- Provide customer support
- Record and generate consultation records
- Send marketing communications (where permitted)
- Comply with legal obligations
- Prevent fraud and enforce Terms of Use
Technical Information is used to:
- Improve Site performance
- Personalize content
- Deliver relevant advertising
Disclosure of Your Information
PetAccess may disclose Personal Information to:
- Vets, for medical record and regulatory compliance
- Third-Party Service Providers, including hosting, analytics, payment, AI, and marketing services
- Law Enforcement or Government Authorities, when required by law
- Business Transferees, in the event of a merger, sale, or acquisition
- Advertising and Analytics Partners, for targeted advertising
- Aggregated or Anonymous Data Recipients, where no individual is identifiable
Personal Information of Minors
PetAccess does not knowingly collect Personal Information from minors. If such information is discovered, parents or guardians should contact us to request removal.
Third-Party Platforms
Our Site may link to third-party platforms. PetAccess is not responsible for their privacy practices and encourages users to review third-party privacy policies.
Processing, Retention, and Storage
Personal Information is retained only as long as necessary for legal and operational purposes. Records provided to Vets may be retained according to their professional obligations and are outside PetAccess’s control.
Data may be stored or processed outside your jurisdiction, including in Canada or the United States.
Safeguarding Your Personal Information
PetAccess uses physical, organizational, and technical safeguards, including:
- Restricted access controls
- Password protection
- Firewalls, encryption, and anti-malware technologies
Despite safeguards, no system is completely secure.
Your Privacy Rights
Depending on your jurisdiction, you may request:
- Access to your Personal Information
- Correction or deletion
- Opt-out of data sharing or targeted advertising
- Withdrawal of consent
Requests may be submitted as outlined below and will be verified as required by law.
Your Privacy Preferences
You may:
- Unsubscribe from marketing communications
- Disable cookies in your browser
- Use privacy-focused browsers or plugins
- Opt out of targeted advertising through industry tools
- Manage platform-level ad preferences (Google, Facebook, LinkedIn)
Changes to this Privacy Policy
PetAccess may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. Continued use of the Site constitutes acceptance of revisions.
